Your map, now
Enquiries: a pattern worth reviewing.
- Time spent each year
- 130 h
- Gross salary cost each year
- AUD 4,375
- Annual hours inside the pattern
- 78 hHours to analyse, not hours saved.
52 weeks × 10 times × 15 min = 130 h a year. AUD 70,000 ÷ 2,080 h × 130 h = AUD 4,375 in gross salary cost.
A message arrives by email, form or chat and someone gathers the context by hand.
Record the enquiry, organise the information, find context and prepare the next step.
Assess the opportunity, adjust the tone and decide which response or action makes sense.
Automation prepares the repeatable work. The final decision remains yours.
This map is indicative: it does not estimate savings, feasibility or price. Designing a solution requires reviewing exceptions, tools, access, external costs and points of human review.